LFCarry Work Rules & Instructions
Account settings
In Settings tab, which you can see on the screenshot, you can manage various aspects of your profile, including customization, contact information, and payment details.
Here's a breakdown of the basic categories in profile settings:
π·ββοΈ Info:
π€³ Contacts:
If you have any troubles with telegram bot, you need to try reconnecting the bots, and if it's still not working - contact the support team about this situation.
π³ Payment info:
You need to fill in your date of birth, your email, and select the currency to receive the payment. After that you'll be able to fill in your bank account details.
If you don't fill in any payment information, there will be no option to withdraw money until you do so.
Pay attention to these points:
How to set up crypto payment
To set up crypto payments, you need to have a wallet in BEP-20 network.
Information for RU PROs only!
Here's a breakdown of the basic categories in profile settings:
π·ββοΈ Info:
- Profile Picture: You can set or change your profile picture to personalize your account.
- Username: Your nickname can't be changed after you setted up your account.
- Timezone and sleeping time: Be sure to include your timezone and sleep hours so the client knows what time you are usually offline. This is important so that the customer doesn't expect you to message them while you're offline and take you off their order.
- Card message: Customize the message that customers see on your card. Add a welcome note or briefly introduce yourself. Feel free to create, but remember the rules of communication - foul language or slang will hardly increase your attractiveness.
π€³ Contacts:
- Phone number: Your phone number is set automatically after you connect to the Telegram bot. Phone number can be changed only through the support team!
- E-mail: It can be changed only through the support team!
- Telegram bots: We have a 3 bots that you're gonna need for a work. Make sure you're connected to all three of them! You can find the instructions on how to do in on this page.
If you have any troubles with telegram bot, you need to try reconnecting the bots, and if it's still not working - contact the support team about this situation.
π³ Payment info:
You need to fill in your date of birth, your email, and select the currency to receive the payment. After that you'll be able to fill in your bank account details.
If you don't fill in any payment information, there will be no option to withdraw money until you do so.
Pay attention to these points:
- The payment information must belong to you. Using someone else's payment information is not allowed. If we detect this, access to your account will be suspended until you update the information with your own personal details.
- Make sure to re-check your payment information before submitting it! Any mistakes or incorrect information can lead to the payment being cancelled, which will lead to delays, since we'll need to send it again to the correct bank account.
- If you wish to update your payment information, please contact our support team for assistance. Once your payment information is confirmed, you will not be able to see it or change it yourself.
- Only select the currency for which you have a bank account opened.
How to set up crypto payment
To set up crypto payments, you need to have a wallet in BEP-20 network.
Information for RU PROs only!
Select either RUB or USDT in Preferred currency. You can't choose any other options
It is extremely important to keep clients' accounts secure in order to protect their data. By doing so, you are safeguarding their personal information.
Why security is needed?
Security is essential not only to protect clients' data but also to maintain their trust in both you and LFCarry. Not following simple security rules can damage our reputation and result in the loss of clients (meaning fewer orders for you), negative ratings, fines, or even a permanent ban.
Finally, security is critical because it provides clients with peace of mind. Clients want to know that their data is safe and secure when they're entrusting it to us.
That's why resale on the platform is forbidden.
Security rules:
For violating one of these rules, your account can be permanently banned.
Why security is needed?
Security is essential not only to protect clients' data but also to maintain their trust in both you and LFCarry. Not following simple security rules can damage our reputation and result in the loss of clients (meaning fewer orders for you), negative ratings, fines, or even a permanent ban.
Finally, security is critical because it provides clients with peace of mind. Clients want to know that their data is safe and secure when they're entrusting it to us.
That's why resale on the platform is forbidden.
Security rules:
- Don't share your personal LFCarry account with third parties. You will be fully responsible for any consequences.
- Don't share clients' accounts with third parties.
- Don't use third-party software to accept orders.
- Don't disclose information about the platform, clients, orders, and other work details to third parties.
- Don't log into the client's account after completing the order without the client's and support team's approval unless it's necessary.
For violating one of these rules, your account can be permanently banned.
What is game tag and how to set it up?
My game tags page is an excellent way to quickly and easily choose which additional games you want to see on the New Deals page.
You can locate this tab in the screenshot.
Moreover, you can also employ tags to filter the list of games to display only those that match your preferences. This allows you to quickly find the perfect game for you without spending hours browsing through the list of games.
β You won't be able to apply any tags in Young status, you can do that only in Trusted status.
β If you are new on the platform and have not been verified yet - don't worry, our managers will customize tags for you after verification.
β Destiny 2, WoW and COD tags can't be added yourself. Don't remove them if you still want to see orders for these games.
If you want to get any of these tags, you need to contact Support about it and attach your tracker.
My game tags page is an excellent way to quickly and easily choose which additional games you want to see on the New Deals page.
You can locate this tab in the screenshot.
Our selection of game tags enables you to effortlessly discover the specific games you're interested in providing services for and customize your New Deals page to display only those games.
This way, you can swiftly locate the orders that align with your skills and preferences. It offers a list of tags that assist you in narrowing down your selection based on the type of game you are seeking. For example, you can use tags to specify the platform you are using and the type of orders (such as power leveling or raids).Moreover, you can also employ tags to filter the list of games to display only those that match your preferences. This allows you to quickly find the perfect game for you without spending hours browsing through the list of games.
β You won't be able to apply any tags in Young status, you can do that only in Trusted status.
β If you are new on the platform and have not been verified yet - don't worry, our managers will customize tags for you after verification.
β Destiny 2, WoW and COD tags can't be added yourself. Don't remove them if you still want to see orders for these games.
If you want to get any of these tags, you need to contact Support about it and attach your tracker.
What is limits and how it work?
Limits are the number of orders that you can take on simultaneously.
The number of limits a PRO has is determined by the platform, by default you have 3 limits.
With 3 limits, you are able to accept and work on 3 orders at the same time. Once you take on an order, your available limits decrease by 1. Once you have completed the order, the limit will be restored, and you will have 3 limits again.
If you have 0 limits - you won't be able to see new orders in 'New deals'.
No-limit orders
We have a system called 'No-limit order'. Orders with such marks won't take any slots from you.
Some orders may be limitless from the moment they reach 'New deals' or our support can make an order without limit for you.
We can make an order a 'No-limit' in the following cases:
1. If you sold the order;
2. If the client doesn't respond for more than 1 hour;
3. If your orders are for an activity that is currently unavailable.
β All requests like this are being processed through the Support Team.
Limits are the number of orders that you can take on simultaneously.
The number of limits a PRO has is determined by the platform, by default you have 3 limits.
With 3 limits, you are able to accept and work on 3 orders at the same time. Once you take on an order, your available limits decrease by 1. Once you have completed the order, the limit will be restored, and you will have 3 limits again.
If you have 0 limits - you won't be able to see new orders in 'New deals'.
These limits are put in place to ensure that you are able to complete the orders in a timely manner and to a high standard. It also ensures that you don't take on more than you can handle and, as a result, not completing the orders or completed them poorly.
No-limit orders
We have a system called 'No-limit order'. Orders with such marks won't take any slots from you.
Some orders may be limitless from the moment they reach 'New deals' or our support can make an order without limit for you.
We can make an order a 'No-limit' in the following cases:
1. If you sold the order;
2. If the client doesn't respond for more than 1 hour;
3. If your orders are for an activity that is currently unavailable.
β All requests like this are being processed through the Support Team.
The New Deals page is the primary tool for discovering new orders on our platform, as shown in the screenshot. It enables you to search for suitable orders and accept them.
Additionally, we offer an auction system that allows you to place bids and accept orders at your desired price.
A type of orders:
There are two main types of orders you may encounter:
Piloted - In this type of order, you complete the task from the client's account.
Selfplay - In selfplay orders, you play alongside the client from your own account.
Additionally, there is a special category of orders you should be aware of:
Auto-assigned orders - Some orders may be automatically assigned to you because a client has chosen you as their favorite PRO. You can decline such orders without any issues; just inform our support team.
PRO's sale - All PROs have the opportunity to sell orders to clients and earn either 50% for completing the order. Or simply make a sale without order's completion and earn 5% for a sale. If you see a nickname mentioned in the order description, it indicates another PRO's sale, and you should not accept it.
Auction system
It works only for D2 orders.
Pay attention
β Please read the order description and comments carefully before submitting your request.
β Be sure to read the offer description at lfcarry.com website to check what you need to do for the order you want to take.
β Keep in mind that we can remove you from the order without any sanctions only if the client isn't responding to you for 24 hours or more. When you accept an order, you should be ready to start the completion within 24 hours.
Additionally, we offer an auction system that allows you to place bids and accept orders at your desired price.
A type of orders:
There are two main types of orders you may encounter:
Piloted - In this type of order, you complete the task from the client's account.
Selfplay - In selfplay orders, you play alongside the client from your own account.
Additionally, there is a special category of orders you should be aware of:
Auto-assigned orders - Some orders may be automatically assigned to you because a client has chosen you as their favorite PRO. You can decline such orders without any issues; just inform our support team.
PRO's sale - All PROs have the opportunity to sell orders to clients and earn either 50% for completing the order. Or simply make a sale without order's completion and earn 5% for a sale. If you see a nickname mentioned in the order description, it indicates another PRO's sale, and you should not accept it.
Auction system
It works only for D2 orders.
Every new Destiny 2 order goes through the auction system and remains there for approximately 5 minutes.
You can instantly accept the order by clicking the "Accept Now" button, and the order will be assigned to you with a 25% margin. Alternatively, you can negotiate with other players for 5 minutes. The player with the lowest bid on the order will win it.
New PROs can only accept orders at the displayed price, while Trusted PROs can place bids on each order in the Auction.Pay attention
β Please read the order description and comments carefully before submitting your request.
β Be sure to read the offer description at lfcarry.com website to check what you need to do for the order you want to take.
β Keep in mind that we can remove you from the order without any sanctions only if the client isn't responding to you for 24 hours or more. When you accept an order, you should be ready to start the completion within 24 hours.
This page allows you to efficiently manage and organize your orders, ensuring that you stay on top of your workload and meet your deadlines.
Additionally, you can track the amount of money earned from your orders and monitor your progress. With the Orders tab, managing your orders has never been easier.
Orders tab
There is a list of an orders you've been working with. And few tabs:
Order chat
You can see on screenshot what's inside your order chat. There is:
You can click To the order button to see the order's card and get more information about it.
Pay attention
β If this information misses anything (client's data, or VPN location) you need to ask the client for it in chatroom.
Additionally, you can track the amount of money earned from your orders and monitor your progress. With the Orders tab, managing your orders has never been easier.
Orders tab
There is a list of an orders you've been working with. And few tabs:
- Active Orders tab shows all your current orders in every status
- Not Started tab shows your orders, which you haven't started yet (Game Session hasn't been launched)
- In Progress tab shows your current orders, which are in progress (Game session has been launched)
- Paybooster Orders tab shows your completed orders, which hasn't been added to your balance yet
- Done Orders tab shows your completed order, for which you've received your payment
Order chat
You can see on screenshot what's inside your order chat. There is:
- Current order status (Not started, In progress, Paybooster, Done)
- Order number
- Order description (What needs to be done)
- Client's time zone (To understand when the client may be offline)
- VPN location (Irrelevant! The correct location β 12.)
- Client's platform (PC/XBOX/PS4)
- Whenever the client has a cross-save
- What guardian to use on the order
- The client may change their mind and ask you in the chat to complete the order on a different guardian. In this case, do so.
- Client's progress and other requirements (If there are any)
- Client's login to their account
- Client's password to their account
- If login and password fields are empty, clarify this data with the client in the order chat!
- VPN location to which you should connect (or the closest one)
- Whenever you need to stream or not
- Always check the order description! It is always up-to-date, and may be more relevant
- Whenever this order is piloted (you log in into the client's account) or selfplay (you play with the client from your own account)
- Always check the order description! It is always up-to-date, and may be more relevant
- Push buyer, which you should press if the client doesn't respond to you for 60 minutes from the moment you took the order. You can press this button once every 60 minutes.
- Start session, which you should press before logging into the client's launcher, and Finish session button, which you should press after you've logged of out of the account.
- The Finish session button will appear if your session is ongoing.
- Finish order, which you should press after you complete the order fully. Before pressing this button, make sure to re-check: Description, Progress, and order chat. The client could leave some wishes for their order. For example: take the reward from the lighthouse themselves.
- Chat with your client, which you should use for a communication
- (If that's a selfplay order, you can use Discord for a communication via voice)
- Price, which you will receive after completing the order
- We can't make the price higher if the order was already taken! By taking the order, you agree with the price.
You can click To the order button to see the order's card and get more information about it.
Pay attention
β If this information misses anything (client's data, or VPN location) you need to ask the client for it in chatroom.
The Balance page is a tool that allows you to keep track of all your earnings in one place.
It provides a clear and detailed overview of all your financial transactions, including current balance, completed orders, and pending payments.
On the balance page you can see:
How payment for order works.
Payment for all closed orders and tips is automatically added to your balance.
For 48 hours, the funds will be unavailable for withdrawal (you will see the transaction status as 'Hold').
After that period (when the transaction status changes to 'On balance'), you can withdraw your funds at any time.
β If any of your order payments haven't arrived or if an order payment is in "Hold" for more than 48 hours - please contact the support team
It provides a clear and detailed overview of all your financial transactions, including current balance, completed orders, and pending payments.
On the balance page you can see:
- Your current balance, which you can withdraw
- By pressing this button, you will withdraw your balance
- The date your payment has been added to the balance
- Order number
- Payments for specific orders
- Payment status
- Payment type (Payment for the order, tips)
How payment for order works.
Payment for all closed orders and tips is automatically added to your balance.
For 48 hours, the funds will be unavailable for withdrawal (you will see the transaction status as 'Hold').
After that period (when the transaction status changes to 'On balance'), you can withdraw your funds at any time.
β If any of your order payments haven't arrived or if an order payment is in "Hold" for more than 48 hours - please contact the support team
You can see how withdrawal looks on your balance on this screenshot.
How to cash out
You can withdraw your active balance at any time using the withdrawal function.
β Please, note:
β If you are in the process of updating your payment details from your old information to new ones and you wish to receive payments to the new details, you'll need to follow a specific procedure. If you've already initiated a withdrawal request, you will need to cancel the current withdrawal by reaching out to our support team. After the cancellation, you can initiate a new withdrawal request. This ensures that your next payment will be sent to your updated details.
All withdrawable sessions, tips, and other bonuses receive Payout request created status, the current balance is reset to zero, and the payout gets a signature withdrawal.
Withdrawal process, time of delivery, and payment statuses
Payment statuses will help you track your payment process
βUsually, the payment reaches you within 10 working days. If the payment didn't reach you within 10 working days or has a withdrawal status, please, contact the Support Team.
β Withdrawal during the weekend may take additional time since banks not working.
Transfer commission
β We do not cover payment platform transfer fees!
Transfer commission will be deducted from the withdrawn amount.
For the crypto payment, it's 2% for withdrawal of each withdrawal. For payments to RU cards also goes 2% comission.
How to cash out
You can withdraw your active balance at any time using the withdrawal function.
β Please, note:
- Only the entire current balance can be withdrawn
- The minimum amount of the withdrawal is $30.
- For withdrawals from a bank account in RUB, the minimum amount is $150
- If you need to cancel your payment, you need to contact Support team.
β If you are in the process of updating your payment details from your old information to new ones and you wish to receive payments to the new details, you'll need to follow a specific procedure. If you've already initiated a withdrawal request, you will need to cancel the current withdrawal by reaching out to our support team. After the cancellation, you can initiate a new withdrawal request. This ensures that your next payment will be sent to your updated details.
All withdrawable sessions, tips, and other bonuses receive Payout request created status, the current balance is reset to zero, and the payout gets a signature withdrawal.
Withdrawal process, time of delivery, and payment statuses
Payment statuses will help you track your payment process
- Payout request created - output created, money is not transferred to the payment system yet;
- Processing by the payment platform - money is transferred by our company to the payment system;
- Withdrawal - The payment system has accepted our order, which means that you should receive payment or receive it in 12 hours max;
- Canceled - the payment was canceled manually inside our platform and returned to the balance. If payments continue to get Fail or Canceled status, please, contact Support.
βUsually, the payment reaches you within 10 working days. If the payment didn't reach you within 10 working days or has a withdrawal status, please, contact the Support Team.
β Withdrawal during the weekend may take additional time since banks not working.
Transfer commission
β We do not cover payment platform transfer fees!
Transfer commission will be deducted from the withdrawn amount.
For the crypto payment, it's 2% for withdrawal of each withdrawal. For payments to RU cards also goes 2% comission.
We use Trolley for payments in such countries as: Colombia, Peru, Argentina, Arab Emirates, Pakistan, Saudi Arabia. Transfer commission for it is always 10$.
For all other countries, we use Wise. Its commission is calculated depending on the sending country and the currency of the account. If dollars are sent NOT to the USA - $14.51. Here you may check a list of countries to which you may send USD to and what's it's commission.Work with clients
Rules of work with client's account
Account transferring is one of the most nerve-wracking aspects of using our service for clients. They must entrust their in-game character, all items and valuables, and accrued in-game hours to a stranger.
Clients trust lfcarry.com because we stand behind our players and do not work with those who do not accept our rules.
We have prepared general rules and recommendations for working with a client's account so that you can provide quality service and avoid potential issues.
Account transferring is one of the most nerve-wracking aspects of using our service for clients. They must entrust their in-game character, all items and valuables, and accrued in-game hours to a stranger.
Clients trust lfcarry.com because we stand behind our players and do not work with those who do not accept our rules.
We have prepared general rules and recommendations for working with a client's account so that you can provide quality service and avoid potential issues.
It is forbidden to:
- Steal a client's account. An attempt to change a client's password or email is considered to be an attempt to steal. Depending on the value of the account, we may block your own account, or refer the case to a court, or the police.
- Make purchases from the customer's account.
- Complete orders using forbidden methods such as cheats, glitches/exploits, wintrading, bot-lobbies, and other tricks. In case of a ban or other sanctions by game developers, you will be the one to bear full responsibility.
- Spend client in-game gold and resources without approval from the client.
- Add new friends and delete old ones.
- Communicate with a client's friends, guild, and in the general chat if this is not welcomed by the client. Such communication can potentially disclose the fact that the client's account is being piloted, spur complaints from other players, and sanctions on behalf of the guild.
- Delete items and characters, change servers, builds, character classes, and other items that impact the client's gameplay. If the previously mentioned actions are required to complete an order, please agree on this via chat with the client
- Touch anything on the account if it's not connected to your order. For example, checking in-game mail, changing gear color, changing a pet's name, playing other games, and so forth.
High-quality communication is part of your work
High-quality communication with clients is essential in any service because it helps build trust and loyalty. When clients feel that their needs are being heard and addressed, they are more likely to return to you and recommend you to others.
The better you communicate, the higher the probability that a client will leave you a tip and choose you as their favorite player.
βοΈ Always keep the client updated on the progress;
βοΈ We ask you to give clear deadlines, meaning phrases like 'later', 'tomorrow', 'next week' are prohibited.
You should provide clear timeframes, like: "I'll continue in 8 hours" or "I will start with your order at 15.00 GPT+3"
βοΈBe punctual and inform client or support if you're getting late;
βοΈ You should never leave order chats for 12 hours without a reply if you didn't provide an exact time when you will continue with an order.
Rules
β If the client does not respond for more than 60 minutes, please contact support.
Be sure to specify the order number and describe the request. We will give you an additional order slot for you and contact the customer.
High-quality communication with clients is essential in any service because it helps build trust and loyalty. When clients feel that their needs are being heard and addressed, they are more likely to return to you and recommend you to others.
The better you communicate, the higher the probability that a client will leave you a tip and choose you as their favorite player.
βοΈ Always keep the client updated on the progress;
βοΈ We ask you to give clear deadlines, meaning phrases like 'later', 'tomorrow', 'next week' are prohibited.
You should provide clear timeframes, like: "I'll continue in 8 hours" or "I will start with your order at 15.00 GPT+3"
βοΈBe punctual and inform client or support if you're getting late;
βοΈ You should never leave order chats for 12 hours without a reply if you didn't provide an exact time when you will continue with an order.
Rules
- We forbid exchanging personal contact details with clients in any way and communicating with a client on other platforms and services outside of our own, as well as in-game communication after completing an order.
- It is forbidden to discuss order prices with clients, personal life, and payment questions. This applies to streams as well.
- It is forbidden to request a client to confirm order completion prior to its factual completion.
- It is forbidden to insult or be rude to a client. Interactions with you should yield positive emotions.
- You must maintain a high level of communication with clients (give updates, notify them about when you're going offline, give clear deadlines and timeframes, etc.)
- It is strictly prohibited to mention the possibility of a refund to your clients. If any unpleasant situation arises, please ask your clients to contact our support team. If the client makes a refund after that, the same amount will be deducted from your balance.
- Notify the client about the next session's time with a specified timing, and provide updates about order progress after each session.
- Inform the client if you're going to sleep or will be unavailable for some time in the chat.
- You will communicate in English. Don't be shy to utilize Google Translate and Grammarly (a service that helps fix mistakes). The better you and your client understand each other, the stronger your connection will be.
- Try not to use the word "Sir" when addressing a client and other gender references. Instead, you can ask for the client's name and address them by their first name, or try to phrase sentences in such a way that you don't need to use the address.
- Be kind, don't argue, don't complain, as that will be seen as toxic. A client sees you as a professional player, don't disappoint him
β If the client does not respond for more than 60 minutes, please contact support.
Be sure to specify the order number and describe the request. We will give you an additional order slot for you and contact the customer.
Client is not replying
We can remove you from an order or make an order without a limit if a client does not reply for more than 24 hours. If a customer doesn't respond for more than 3 days, please report it to us, and we will take action.
While we're waiting for a client's response, this order won't take up a space in your limits and will not be visible on your Orders page. As soon as the client gets back to us, we will message you.
After an order has been pending without a client's reply status for a month, we can pay you for the progress you have already made.
βοΈ Be sure to attach screenshots of your progress. Without it, we won't not able to pay.
Banned account \ shadowban
If you log into the account and it has any issues, please inform the customer and ask them to contact support. Additionally, kindly notify us about the situation.
We will then reach out to the customer to clarify the situation and provide you with further instructions.
Issues from the client's side
You may face a situation with difficulties during an order completion. Such cases may be:
We may ask you to stop the execution of an order because sometimes customers don't pay part of an order (orders with separate payment). In such cases, you need to immediately stop fulfilling an order, because we'll not be able to pay for your progress further if a client doesn't return and make the payment.
Unfortunately, we're not immune from such situations. If this happens, we will pay for your progress in a month if the client does not return in a specified period.
βοΈ Be sure to attach screenshots of your progress. Without it, we won't not able to pay for your progress.
We can remove you from an order or make an order without a limit if a client does not reply for more than 24 hours. If a customer doesn't respond for more than 3 days, please report it to us, and we will take action.
While we're waiting for a client's response, this order won't take up a space in your limits and will not be visible on your Orders page. As soon as the client gets back to us, we will message you.
After an order has been pending without a client's reply status for a month, we can pay you for the progress you have already made.
βοΈ Be sure to attach screenshots of your progress. Without it, we won't not able to pay.
Banned account \ shadowban
If you log into the account and it has any issues, please inform the customer and ask them to contact support. Additionally, kindly notify us about the situation.
We will then reach out to the customer to clarify the situation and provide you with further instructions.
Issues from the client's side
You may face a situation with difficulties during an order completion. Such cases may be:
- Requirements for an order is not completed
- A client made an order himself
- A client wants to refund or change an order
We may ask you to stop the execution of an order because sometimes customers don't pay part of an order (orders with separate payment). In such cases, you need to immediately stop fulfilling an order, because we'll not be able to pay for your progress further if a client doesn't return and make the payment.
Unfortunately, we're not immune from such situations. If this happens, we will pay for your progress in a month if the client does not return in a specified period.
βοΈ Be sure to attach screenshots of your progress. Without it, we won't not able to pay for your progress.
Order's completion process
- Log in to the admin panel.
- Go to the New Deals tab.
- Click on the 'Accept' button the first time, after that, read the rules and details of the order and click the 'Accept' button the second time.
βBefore to take an order be sure you're ready to start an order within time which specified by the client(your team is ready, your equipment is ready, you have a stable internet connection, you're ready to stream on YT if it's needed, you have an active VPN account, etc.)
β Please read the order description and comments carefully before submitting your request.
β Be sure to read the offer description at lfcarry.com website to check what you need to do for the order you want to take.
β Keep in mind that we can remove you from the order without any sanctions only if the client isn't responding to you for 24 hours or more. When you accept an order, you should be ready to start the completion within 24 hours.
Process of an order completion
How to complete an order?
β If you closed an order accidentally - ask Support team to reopen it.
Violations
Make sure you'll avoid such behavior during an order completion:
π« Not using the gaming session start and end function on time.
Session functional allows to client understand when he can't enter in his account and when work was finished.
π« Asking a client to confirm the completion of an order prior to its factual completion.
Such behavior is unacceptable and may cause the customer to have a negative attitude towards the platform. If you are unable to complete an order for any of the reasons - contact support team.
π« Completing an order using forbidden means, such as cheats, glitches/exploits, and other tricks.
Any side soft can ban account of a client. If you've been catch on a cheating, you will be banned on the platform.
π« Closing an unfinished order without notifying the Support Team.
In cases when a client says that you can close an order without it's completion, report such situation to support team.
- Pick an order from the New Deals page;
- Message the client about your availability and estimated start and completion time;
- Turn on VPN before you enter launcher, and send a screenshot of turned-on VPN in chat with the client. You can always use this screenshot as a proof that VPN was used;
- Start the first game session in the time that you've promised to the client, and finish the game session when you've completed an order OR if you've finished work for a day and planning to continue later;
- For every order, and prior to its completion, offer the client an additional service;
- If the order requires more than one gaming session, reach an agreement with the client regarding the next one;
- Complete the order fully, recheck whenever you've completed everything according to the official offer and the order description. If something was changed on the order, please always notify the support team! If it's not possible to complete the order fully, please also contact the support team.
How to complete an order?
- Click the 'Finish Order' button.
- Attach a screenshot(s) where the results of your work and the client's nickname can be seen.
β If you closed an order accidentally - ask Support team to reopen it.
Violations
Make sure you'll avoid such behavior during an order completion:
π« Not using the gaming session start and end function on time.
Session functional allows to client understand when he can't enter in his account and when work was finished.
π« Asking a client to confirm the completion of an order prior to its factual completion.
Such behavior is unacceptable and may cause the customer to have a negative attitude towards the platform. If you are unable to complete an order for any of the reasons - contact support team.
π« Completing an order using forbidden means, such as cheats, glitches/exploits, and other tricks.
Any side soft can ban account of a client. If you've been catch on a cheating, you will be banned on the platform.
π« Closing an unfinished order without notifying the Support Team.
In cases when a client says that you can close an order without it's completion, report such situation to support team.
Once you have accepted an order you cannot withdraw from it yourself.
In case you need to withdraw the order - you need to contact support.
Penalties for withdrawals from an order
β Every withdrawal from an order is reviewed by the QA department and may result in a penalty if we believe you have violated the platform rules.
For more information about penalties, please refer to the 'Penalties for Violations' section.
In case you need to withdraw the order - you need to contact support.
Penalties for withdrawals from an order
β Every withdrawal from an order is reviewed by the QA department and may result in a penalty if we believe you have violated the platform rules.
For more information about penalties, please refer to the 'Penalties for Violations' section.
What is VPN
Using a VPN provides an additional layer of security and privacy when connecting to clients' accounts, which is essential for protecting them from permanent bans. It is a must-have for all LFCarry PRO's.
Why should you use VPN?
The main purpose of using a VPN is that it can mask your true location, thus providing assurance that clients' accounts remain secure and won't be a subject to potential bans due to account sharing.
Moreover, by using a VPN, you can have greater peace of mind you are safeguarding yourself from hefty fines and compensations.
All in all, it's in the best interests of any PRO to take the necessary precautions to ensure clients' accounts remain safe and secure.
Losing an account that has been built up over a period of years is a disheartening experience for every gamer.
When should I use VPN?
You should connect to the nearest location to the client before logging into the account or launcher (Steam).
If you cannot find the closest location to the client's location (that could happen if the client lives on a peninsula, for example), it's advisable to have a conversation with the client to determine the most appropriate location.
If you have any doubts, feel free to reach out to our support team for assistance.
Where can I get client's location and free VPN?
You can see the client's location in the order card. You can also confirm it with the client in the order chat.
You'll get your free VPN account when your account will be fully activated (onboarding test passed + verification approved).
If your premium VPN subscription has expired, please wait for 1β2 days for it to be reinstated. In the meantime, you may use any free VPN services available online. If the subscription remains inactive after 2 days, please reach out to our support team for assistance.
How to set up VPN for XBOX and Playstation?
It's necessary to use a VPN for all of your piloted orders, even when playing on a console.
You can check how to set up a VPN on consoles by visiting these resources:
For PlayStation: https://mashable.com/article/vpn-on-playstation
For XBOX: https://www.windowscentral.com/use-vpn-xbox-one
Clint's account got banned - what will happen?
Firstly, we will check if the account was banned due to your fault of not using a VPN properly.
Since our clients entrust us with their accounts, it is essential for us to provide them with the highest level of protection. This can only be achieved by using a VPN.
In case your logs will be on the client's account, there will be two options:
Using a VPN provides an additional layer of security and privacy when connecting to clients' accounts, which is essential for protecting them from permanent bans. It is a must-have for all LFCarry PRO's.
Why should you use VPN?
The main purpose of using a VPN is that it can mask your true location, thus providing assurance that clients' accounts remain secure and won't be a subject to potential bans due to account sharing.
Moreover, by using a VPN, you can have greater peace of mind you are safeguarding yourself from hefty fines and compensations.
All in all, it's in the best interests of any PRO to take the necessary precautions to ensure clients' accounts remain safe and secure.
Losing an account that has been built up over a period of years is a disheartening experience for every gamer.
When should I use VPN?
You should connect to the nearest location to the client before logging into the account or launcher (Steam).
If you cannot find the closest location to the client's location (that could happen if the client lives on a peninsula, for example), it's advisable to have a conversation with the client to determine the most appropriate location.
If you have any doubts, feel free to reach out to our support team for assistance.
Where can I get client's location and free VPN?
You can see the client's location in the order card. You can also confirm it with the client in the order chat.
You'll get your free VPN account when your account will be fully activated (onboarding test passed + verification approved).
If your premium VPN subscription has expired, please wait for 1β2 days for it to be reinstated. In the meantime, you may use any free VPN services available online. If the subscription remains inactive after 2 days, please reach out to our support team for assistance.
How to set up VPN for XBOX and Playstation?
It's necessary to use a VPN for all of your piloted orders, even when playing on a console.
You can check how to set up a VPN on consoles by visiting these resources:
For PlayStation: https://mashable.com/article/vpn-on-playstation
For XBOX: https://www.windowscentral.com/use-vpn-xbox-one
Clint's account got banned - what will happen?
Firstly, we will check if the account was banned due to your fault of not using a VPN properly.
Since our clients entrust us with their accounts, it is essential for us to provide them with the highest level of protection. This can only be achieved by using a VPN.
In case your logs will be on the client's account, there will be two options:
- Compensation for any damages caused by your actions to the client.
- If the client chooses not to accept compensation from you specifically, the second option will be chosen automatically.
- Deduction of the appropriate amount from your balance. After that, the compensation will be done by another pro-player.
What is a game session
Game session - a universal unit that solves several tasks:
- So that the client understands when you are working on an order, and when you are resting.
- To understand order completion deadlines. If only a third of the work is completed within one session, that means that two are required, agree with the client on the start time of the next gaming session.
- To calculate order progress. If the client cancels the order, we can estimate the amount of work completed and pay you.
- Measure the effectiveness of your work. We monitor key metrics for gaming sessions in order to help you improve and complete orders in a quality way
How to use game session properly
β After you've received the login data for the client's account, make sure to initiate the session after successful login. Also, input the estimated session continuation time, so the client knows when they should not access the account.
β Don't click the 'Start session' if you're not going to start the order execution.
β Once you've completed the work on the account, click the 'Finish session' button and provide the number of hours worked, a description of the tasks completed, and a screenshot of the progress.
βIf an order requires multiple sessions, you should start a session each time you log into the account and finish the session when you log out.
Who's Emily?
Emily will be added to your chat with the customer. Emily is an AI-powered personal assistant through which our managers can also join your chat with the customer.
Emily will assist you in fulfilling the order correctly, so please follow her instructions, unless she contradicts what the customer is saying.
β If you notice that Emily is providing incorrect information or behaving strangely, please report it to our support team.
Communication and work with Emily
One of Emily's missions is to assist you in completing orders with high performance.
That's why we kindly request the following:
Offer at the end of each order
While you are working, you can take a quick look at a customer's account and write in order chat what you think client's collection is missing and it would be great to purchase it.
Emily can discuss the purchase with the customer and the order will count as your sale.
If Emily requests you to provide advice or suggestions regarding what the customer might need on their account, please do not disregard her input.
Make sales with Emily
You are encouraged to ask for Emily's assistance in checking prices on our website for any services or seek her help with the sales process, even with payment link creation.
Feel free to ask Emily in chatroom to create payment link for a client!
Emily will be added to your chat with the customer. Emily is an AI-powered personal assistant through which our managers can also join your chat with the customer.
Emily will assist you in fulfilling the order correctly, so please follow her instructions, unless she contradicts what the customer is saying.
β If you notice that Emily is providing incorrect information or behaving strangely, please report it to our support team.
Communication and work with Emily
One of Emily's missions is to assist you in completing orders with high performance.
That's why we kindly request the following:
- Do not ignore Emily's messages, except in cases when Emily contradicts what the client is saying.
- Do not inform the client that Emily is a bot and that they can ignore her. If the client asks who Emily is, you can explain that she is a personal manager available to assist with any questions, and clients are welcome to ask questions in the chat directly.
- Follow Emily's instructions as she is dedicated to helping you complete the order competently. The only exception may be when Emily's instructions conflict with the client's requests.
- If you make an educated suggestion based on the customer's account, you will receive credit for the "Offer additional service" item in the incentive system.
Offer at the end of each order
While you are working, you can take a quick look at a customer's account and write in order chat what you think client's collection is missing and it would be great to purchase it.
Emily can discuss the purchase with the customer and the order will count as your sale.
If Emily requests you to provide advice or suggestions regarding what the customer might need on their account, please do not disregard her input.
Make sales with Emily
You are encouraged to ask for Emily's assistance in checking prices on our website for any services or seek her help with the sales process, even with payment link creation.
Feel free to ask Emily in chatroom to create payment link for a client!
Be assured that Emily has no intention of taking credit for your sales. We guarantee that all sales made by Emily in your chat conversations with customers will be credited to you, with the appropriate percentage of commission - you can always contact support if there is anything wrong and we will help you.
General rules for offers to clients:
- Do not offer your personal discounts or promotions that are not authorized;
- It's not necessary to duplicate payment links in chat with the client if you see that Emily sent a payment link already.
- Check the price for an offer on the website or check with Emily for details when you make a sale.
Why do we need screenshots
Screenshots are essential in order to effectively track your progress. Additionally, they provide us with an extra layer of protection against any potential illegal actions taken by the client, such as requesting an undeserved refund after the completion of the order. Therefore, it's critically important to take high-quality screenshots to ensure your own safety.
β Our team may use these screenshots in communication with clients as proof that the work on our part has been done. Therefore, it is important to remember to attach screenshots and make them according to the rules.
Screenshots should:
Stream rules
β Also, be sure to check if you have no 24h restriction on YouTube before to take an order with paid stream option. You won't be able to stream for 24h if it's your first stream on YT!
Screenshots are essential in order to effectively track your progress. Additionally, they provide us with an extra layer of protection against any potential illegal actions taken by the client, such as requesting an undeserved refund after the completion of the order. Therefore, it's critically important to take high-quality screenshots to ensure your own safety.
β Our team may use these screenshots in communication with clients as proof that the work on our part has been done. Therefore, it is important to remember to attach screenshots and make them according to the rules.
Screenshots should:
- Be different for each session;
- Show the progress of each of your sessions;
- Clearly show the nickname of the client's account;
- Be attached upon completion of the order;
- Be in English only;
- In-game screenshot should be taken necessarily.
- Your progress should be indicated via screenshots from the game directly
- A screenshot at the end of the order should show the progress of all sessions.
- Screenshot needs to be done even in selfplay orders - just ask the client to stay close to you and take a picture.
- If there is no option to show the progress with it, you can take on in-game picture and additionally attach screenshot from a tracker.
Stream rules
- It is forbidden to ask the client not to stream his order if the stream was indicated in the description.
- You should stream with the game in English so that the customer can easily understand what is happening on the stream.
- The stream should be recorded by you, and not by any third party (your teammates who are working with you on the order, for example).
- All streams should be private via YouTube. Using Twitch or other stream services is prohibited (Twitch is allowed only for XBOX pros).
β Also, be sure to check if you have no 24h restriction on YouTube before to take an order with paid stream option. You won't be able to stream for 24h if it's your first stream on YT!
Motivation system and penalties
Motivational system allows you to receive more payout per order for quality work performance.
How does the motivation system work?
A motivational checklist consists of 10 items, 6 of which are essential. To receive a 10% bonus on your order and access to additional steps, you will need to complete at least 5 of the 6 essential points.
The 4 additional items are optional, but you will receive an extra 2.5% added to your payout for completing each one. The maximum bonus you can receive on each order is 20%.
Description of the main steps (+10% bonus)
Welcome the customer. Suggest a start and finish time. If the customer prefers another time, discuss and agree on it
When you inform a client about time - try to give it in such a way that you are sure to meet that deadline. It's better to add an extra half hour to the end of the order so you're sure you'll be on time.
You can use timeframes like βIβll start now and finish in 3-4 hoursβ or βIβll start in 15.00 GMT+3 and finish in 17.00 GMT+3β
When you inform a client about time - try to give it in such a way that you are sure to meet that deadline.
When you inform a client about time - try to give it in such a way that you are sure to meet that deadline.
If messages arrive during your set sleep time (which you can define in your personal account), reply within 60 minutes after your sleep period ends)
Description of additional steps (+2,5% bonus per one point)
β Make offers based on the customer's account - try to offer something that will be useful to them.
β Your goal is not to make an offer, your goal is to understand what else the client may need, thatβs why such phrases as βAre you interested in any other service?β etc. will not be counted as your offer.
β Donβt offer your own discounts and prices. Always check offers on site, or ask our support about the correct price for an offer.
β Try not to use the word βsirβ when you addressing a client and other gender references. Instead, you can ask for the client's name and address them by their first name, or try to phrase sentences in such a way that you don't need to use the address.
How does the motivation system work?
A motivational checklist consists of 10 items, 6 of which are essential. To receive a 10% bonus on your order and access to additional steps, you will need to complete at least 5 of the 6 essential points.
The 4 additional items are optional, but you will receive an extra 2.5% added to your payout for completing each one. The maximum bonus you can receive on each order is 20%.
60% of your orders must follow the Motivation Checklist. Otherwise, your account may be blocked.
Description of the main steps (+10% bonus)
- Approval of start and completion times in 5 min
Welcome the customer. Suggest a start and finish time. If the customer prefers another time, discuss and agree on it
When you inform a client about time - try to give it in such a way that you are sure to meet that deadline. It's better to add an extra half hour to the end of the order so you're sure you'll be on time.
You can use timeframes like βIβll start now and finish in 3-4 hoursβ or βIβll start in 15.00 GMT+3 and finish in 17.00 GMT+3β
- Proof of VPN usage
- Successful login in 15 min
- Start order on time
When you inform a client about time - try to give it in such a way that you are sure to meet that deadline.
- Finish order on time
When you inform a client about time - try to give it in such a way that you are sure to meet that deadline.
- Reply quickly
If messages arrive during your set sleep time (which you can define in your personal account), reply within 60 minutes after your sleep period ends)
Description of additional steps (+2,5% bonus per one point)
- Offer additional services
β Make offers based on the customer's account - try to offer something that will be useful to them.
β Your goal is not to make an offer, your goal is to understand what else the client may need, thatβs why such phrases as βAre you interested in any other service?β etc. will not be counted as your offer.
β Donβt offer your own discounts and prices. Always check offers on site, or ask our support about the correct price for an offer.
- Pick order in 15 min
- Be friendly, kind, and polite
β Try not to use the word βsirβ when you addressing a client and other gender references. Instead, you can ask for the client's name and address them by their first name, or try to phrase sentences in such a way that you don't need to use the address.
- For piloted: Provide a free stream as a gift (works only if the mandatory stream is not purchased on the order)
Approval of start and completion times in 5 min
β - If youβve messaged to client within the first 5 minutes after order was picked and marked the timeframe of an order start and completion, the step is counted.
β - If a client didnβt write you anything in this timeframe or didnβt reply at all, but you inform him about timeframe in first 5 minutes - this step is counted.
If an order is automatically assigned to you and you are asleep or unavailable, then when you proceed with the order, and write 1 message to the customer the step can be counted through contacting support.
If an order with random drop, give the customer an approximate end time of the order, and if during this time the desired item did not drop, contact the support and you will be credited for this item or corrected the fulfillment time.
β - If you did not specify a start time for the order or if you contacted the customer later than 5 minutes after accepting the order, you will not receive a score for this step.
β - If you do not specify a customer's order end time, the step will not be scored, even if you complete it faster than the time indicated on the LFC website.
Proof of VPN usage
β - If you send VPN screenshot to the client - the step is counted.
In Selfplay orders, the step is counted automatically.
β - If you did not send a screenshot of VPN usage, the step will not be scored.
Successful login in 15 min
β - You need to login in the first 15 minutes after you receive the clientβs data even if youβre not going to start with an order now. You may inform about it or simply start the session.
If you received data when you were away from the PC or console and you informed the client about it previously or put in the hours of sleep - the step is counted.
After accepting the order if the customer plays by himself and asks you to start later, this step will count when you log into the customer's account later.
If it's a preorder, or the game's servers are down - you should simply login to make sure that everything is fine.
In Selfplay orders, the step is counted automatically if you started at the time agreed upon with the client. If the client does not show up at the agreed time - the step is still counted. If an order is automatically assigned to you and you are asleep or unavailable, then when you proceed with the order, and start it the step can be counted through contacting support. If itβs your sale or auto-assigned order and you've arranged for the client to start later, the step can be counted through contacting support.
β - If you haven't logged into your account within 15 minutes for reasons other than those listed above - the step will not be scored.
Start order on time
β - If you started the session without reporting that you logged in - the point should be counted.
β - if you started the session and reported that you logged in - the point should be counted.
If you cannot start at the promised time for any reason, notify the customer and report it to support.
If an order is automatically assigned to you and you are asleep or unavailable, then when you proceed with the order, and specify a start time to the client the step can be counted through contacting support.
β - If you didn't get started at the promised time and didnβt notify the client, the step will not be scored.
β- If you didnβt mark any start time to the client, the step will not be scored.
Finish order on time
β - If you finished the order completion on time you marked to the client - the point should be counted. If the order involves dropping a random item, you can give an approximate time frame of a few weeks, a step can be counted through support. If you cannot finish at the promised time for any reason, notify the customer and report it to support.
β - If you didnβt complete an order in the promised time, the step will not be scored.
β - If you didnβt mark any finish time to the client, the step will not be scored.
Reply quickly
β - Quickly reply to the client during the day. You should report that you has gone to sleep or have a time in slip mod, and the client has written in it - the item still counts. If you are sleeping, you can reply within an hour after waking up and the point will count.
β - If you did not report that you went to bed or on business, and the client texted and youβre not responding - the step will not be scored.
β - If youβve messaged to client within the first 5 minutes after order was picked and marked the timeframe of an order start and completion, the step is counted.
β - If a client didnβt write you anything in this timeframe or didnβt reply at all, but you inform him about timeframe in first 5 minutes - this step is counted.
If an order is automatically assigned to you and you are asleep or unavailable, then when you proceed with the order, and write 1 message to the customer the step can be counted through contacting support.
If an order with random drop, give the customer an approximate end time of the order, and if during this time the desired item did not drop, contact the support and you will be credited for this item or corrected the fulfillment time.
β - If you did not specify a start time for the order or if you contacted the customer later than 5 minutes after accepting the order, you will not receive a score for this step.
β - If you do not specify a customer's order end time, the step will not be scored, even if you complete it faster than the time indicated on the LFC website.
Proof of VPN usage
β - If you send VPN screenshot to the client - the step is counted.
In Selfplay orders, the step is counted automatically.
β - If you did not send a screenshot of VPN usage, the step will not be scored.
Successful login in 15 min
β - You need to login in the first 15 minutes after you receive the clientβs data even if youβre not going to start with an order now. You may inform about it or simply start the session.
If you received data when you were away from the PC or console and you informed the client about it previously or put in the hours of sleep - the step is counted.
After accepting the order if the customer plays by himself and asks you to start later, this step will count when you log into the customer's account later.
If it's a preorder, or the game's servers are down - you should simply login to make sure that everything is fine.
In Selfplay orders, the step is counted automatically if you started at the time agreed upon with the client. If the client does not show up at the agreed time - the step is still counted. If an order is automatically assigned to you and you are asleep or unavailable, then when you proceed with the order, and start it the step can be counted through contacting support. If itβs your sale or auto-assigned order and you've arranged for the client to start later, the step can be counted through contacting support.
β - If you haven't logged into your account within 15 minutes for reasons other than those listed above - the step will not be scored.
Start order on time
β - If you started the session without reporting that you logged in - the point should be counted.
β - if you started the session and reported that you logged in - the point should be counted.
If you cannot start at the promised time for any reason, notify the customer and report it to support.
If an order is automatically assigned to you and you are asleep or unavailable, then when you proceed with the order, and specify a start time to the client the step can be counted through contacting support.
β - If you didn't get started at the promised time and didnβt notify the client, the step will not be scored.
β- If you didnβt mark any start time to the client, the step will not be scored.
Finish order on time
β - If you finished the order completion on time you marked to the client - the point should be counted. If the order involves dropping a random item, you can give an approximate time frame of a few weeks, a step can be counted through support. If you cannot finish at the promised time for any reason, notify the customer and report it to support.
β - If you didnβt complete an order in the promised time, the step will not be scored.
β - If you didnβt mark any finish time to the client, the step will not be scored.
Reply quickly
β - Quickly reply to the client during the day. You should report that you has gone to sleep or have a time in slip mod, and the client has written in it - the item still counts. If you are sleeping, you can reply within an hour after waking up and the point will count.
β - If you did not report that you went to bed or on business, and the client texted and youβre not responding - the step will not be scored.
β - If you didnβt reply to client fast during the order completion - the step will not be scored.
Order completion
π« Not using the gaming session start and end function on time.
π« Asking a client to confirm the completion of an order prior to its factual completion.
π« Completing an order using forbidden means, such as cheats, glitches/exploits, and other tricks.
π« Closing an unfinished order without notifying the Support Team.
Sanctions: We will remove you from the order without paying for work done or permanently ban you on the platform.
Communication with clients
π« Exchanging personal contact information with clients.
π« Communicating with the client outside of our platform, using other platforms and services, as well as in-game communication following the completion of an order.
π« Discussing order prices (discussing your cut from orders), complains about your personal life, and payment questions with the client. This applies to streams as well.
π« Insulting or being rude to the client.
π« Not maintaining a high level of communication with clients.
Sanctions: For the first such violation you will receive 5 penalty orders with a stable payout rate of 25% or 10$ fine (it depends on the game of an order).
For the next similar offense, we will remove you from the order without paying for work done, apply a fine or permanently ban you on the platform.
Working with clients accounts
π« Spending funds or client resources without approval from the client.
Sanctions: We may remove you from the order without paying for work done, and deduct the appropriate payment from your balance for compensation that we will give to the client.
π« Work on client's account without enabling VPN.
π« Add new friends and delete old ones.
π« Communicating with client friends, guild, and the general chat, if such is not agreed upon with the client.
π« Arguing with other players or behave inadequately (via chat, party, raid, etc.).
π« Delete items and characters, change servers, character classes, and other items that impact the client's gameplay if such is not agreed upon with the client.
π« Lowering the client's K/D statistics.
π« Attempt to access the client's account after completing the order without Support's approve.
π« Using the client's account for purposes not tied to the order completion
π« If the client's account got banned due to your fault, and you didn't agree to make a compensation yourself β we will deduct the appropriate payment from your balance for a compensation that we will give to the client.
Sanctions: We will remove you from the order without paying for work done or permanently ban you on the platform.
Other violations
π« Using third-party programs used to gain an advantage in accepting orders (bots, scripts, etc.).
π« Reselling or outsourcing of orders on other platforms and to other players.
π« Selling services to the client outside of our platform.
π« Disclosing of client's data (login, password, identification code, etc.) to third parties.
π« Selling additional services through client tips.
π« Stealing a client's account.
π« Trashtalking.
β Keep in mind: You're taking full responsibility for the client's account if he will got banned while you're processing the order.
Sanctions: We will remove you from the order without paying for work done or permanently ban you on the platform.
π« Not using the gaming session start and end function on time.
π« Asking a client to confirm the completion of an order prior to its factual completion.
π« Completing an order using forbidden means, such as cheats, glitches/exploits, and other tricks.
π« Closing an unfinished order without notifying the Support Team.
Sanctions: We will remove you from the order without paying for work done or permanently ban you on the platform.
Communication with clients
π« Exchanging personal contact information with clients.
π« Communicating with the client outside of our platform, using other platforms and services, as well as in-game communication following the completion of an order.
π« Discussing order prices (discussing your cut from orders), complains about your personal life, and payment questions with the client. This applies to streams as well.
π« Insulting or being rude to the client.
π« Not maintaining a high level of communication with clients.
Sanctions: For the first such violation you will receive 5 penalty orders with a stable payout rate of 25% or 10$ fine (it depends on the game of an order).
For the next similar offense, we will remove you from the order without paying for work done, apply a fine or permanently ban you on the platform.
Working with clients accounts
π« Spending funds or client resources without approval from the client.
Sanctions: We may remove you from the order without paying for work done, and deduct the appropriate payment from your balance for compensation that we will give to the client.
π« Work on client's account without enabling VPN.
π« Add new friends and delete old ones.
π« Communicating with client friends, guild, and the general chat, if such is not agreed upon with the client.
π« Arguing with other players or behave inadequately (via chat, party, raid, etc.).
π« Delete items and characters, change servers, character classes, and other items that impact the client's gameplay if such is not agreed upon with the client.
π« Lowering the client's K/D statistics.
π« Attempt to access the client's account after completing the order without Support's approve.
π« Using the client's account for purposes not tied to the order completion
π« If the client's account got banned due to your fault, and you didn't agree to make a compensation yourself β we will deduct the appropriate payment from your balance for a compensation that we will give to the client.
Sanctions: We will remove you from the order without paying for work done or permanently ban you on the platform.
Other violations
π« Using third-party programs used to gain an advantage in accepting orders (bots, scripts, etc.).
π« Reselling or outsourcing of orders on other platforms and to other players.
π« Selling services to the client outside of our platform.
π« Disclosing of client's data (login, password, identification code, etc.) to third parties.
π« Selling additional services through client tips.
π« Stealing a client's account.
π« Trashtalking.
β Keep in mind: You're taking full responsibility for the client's account if he will got banned while you're processing the order.
Sanctions: We will remove you from the order without paying for work done or permanently ban you on the platform.
DESTINY 2
βοΈ Cancellation of an order due to the PRO's fault
1st removal β 5 penalty orders with a stable payout rate of 25%
2nd, and the following removals β 10 penalty orders, 15 penalty orders, 20,..., etc. In addition, we may permanently ban you on the platform for continuous violation of our rules.
βοΈStarting an order later than you agreed with a client
For each order that wasn't started in the scheduled time without an objective reason β 5 penalty orders with a stable payout rate of 25%
βοΈ Closing an order without actually completing it
For each order that was closed without an actual completion β 10 penalty orders with a stable payout rate of 25%
βοΈ Refund due to PRO's fault
For each refund due to pro's poor performance β 10 penalty orders with a stable payout rate of 25%
βοΈ Providing inappropriate/invalid/absence of screenshots
For absence of screenshots, each inappropriate or invalid screenshot that was attached after the order completion β 10 penalty orders with a stable payout rate of 25%
βοΈ Providing stream in a language other than English.
for streaming in a language other than English (if the client asked to stream in another language the fine won't work) β 10 penalty orders with a stable payout rate of 25%
βοΈ Negative feedback lower than 4 stars from the client due to the poor player's performance
For each feedback lower than 4 stars from the client β 10 penalty orders with a stable payout rate of 25%
βοΈ Not using VPN or using it incorrectly
For each order where VPN wasn't used or used incorrectly β 20 penalty orders with a stable payout rate of 25%
βοΈ Not using game sessions functionality or using it incorrectly
For each order where game sessions functionality wasn't used or was used incorrectly β 5 penalty orders with a stable payout rate of 25%
OTHER GAMES
βοΈ Cancellation of an order due to the PRO's fault:
1st removal β Payout less than $100 - fixed $10, Payout more than $100 - fixed -10% from the payout
2nd removal β Payout less than $100 - fixed $20, Payout more than $100 - fixed -20% from the payout
3rd removal β Payout less than $100 - fixed $30, Payout more than $100 - fixed -30% from the payout
βοΈ Starting the order later than 60 minutes due to PRO's fault:
Balance deduction
If your payout is less than $100 β fixed fine of $10 If your payout is more than $100 β fixed fine of 10% of the payout for the order where violation was found.
βοΈ Closing an order without actually completing it β Payout less than $100 - fixed $20, Payout more than $100 - fixed -20% from the payout
βοΈ Refund due to PRO's fault β Payout less than $100 - fixed $20, Payout more than $100 - fixed -20% from the payout
βοΈ Providing inappropriate/invalid/absence of screenshots β Payout less than $100 - fixed $20, Payout more than $100 - fixed -20% from the payout
For absence of screenshots, each inappropriate or invalid screenshot that was attached after the order completion β Payout less than $100 - fixed $20, Payout more than $100 - fixed -20% from the payout
βοΈ Using the client's account for purposes not tied to the order completion β Payout less than $100 - fixed $10, Payout more than $100 - fixed -10% from the payout
βοΈ Being rude or disrespectful to clients β Payout less than $100 - fixed $10, Payout more than $100 - fixed -10% from the payout
βοΈ Negative feedback lower than 4 stars from the client due to the poor player's performance β Payout less than $100 - fixed $10, Payout more than $100 - fixed -10% from the payout
βοΈ Not using VPN or using it incorrectly β Payout less than $100 - fixed $20, Payout more than $100 - fixed -20% from the payout
βοΈ Not using game sessions functionality or using it incorrectly β Payout less than $100 - fixed $10, Payout more than $100 - fixed -10% from the payout
LFCarry conducts quality checks to ensure orders comply with our rules. We may apply custom fines during such checks for the violations, such as: Bad communication, unclear timings of the next session, etc. Stay updated on our Discord for such announcements.
βοΈ Cancellation of an order due to the PRO's fault
1st removal β 5 penalty orders with a stable payout rate of 25%
2nd, and the following removals β 10 penalty orders, 15 penalty orders, 20,..., etc. In addition, we may permanently ban you on the platform for continuous violation of our rules.
βοΈStarting an order later than you agreed with a client
For each order that wasn't started in the scheduled time without an objective reason β 5 penalty orders with a stable payout rate of 25%
βοΈ Closing an order without actually completing it
For each order that was closed without an actual completion β 10 penalty orders with a stable payout rate of 25%
βοΈ Refund due to PRO's fault
For each refund due to pro's poor performance β 10 penalty orders with a stable payout rate of 25%
βοΈ Providing inappropriate/invalid/absence of screenshots
For absence of screenshots, each inappropriate or invalid screenshot that was attached after the order completion β 10 penalty orders with a stable payout rate of 25%
βοΈ Providing stream in a language other than English.
for streaming in a language other than English (if the client asked to stream in another language the fine won't work) β 10 penalty orders with a stable payout rate of 25%
βοΈ Negative feedback lower than 4 stars from the client due to the poor player's performance
For each feedback lower than 4 stars from the client β 10 penalty orders with a stable payout rate of 25%
βοΈ Not using VPN or using it incorrectly
For each order where VPN wasn't used or used incorrectly β 20 penalty orders with a stable payout rate of 25%
βοΈ Not using game sessions functionality or using it incorrectly
For each order where game sessions functionality wasn't used or was used incorrectly β 5 penalty orders with a stable payout rate of 25%
βοΈ Penalty orders are removed only when you take an order from new deals at the specified price. βοΈ
If you take an order at an increased rate via chat - such an order is not counted as a completed penalty order.
OTHER GAMES
βοΈ Cancellation of an order due to the PRO's fault:
1st removal β Payout less than $100 - fixed $10, Payout more than $100 - fixed -10% from the payout
2nd removal β Payout less than $100 - fixed $20, Payout more than $100 - fixed -20% from the payout
3rd removal β Payout less than $100 - fixed $30, Payout more than $100 - fixed -30% from the payout
βοΈ Starting the order later than 60 minutes due to PRO's fault:
Balance deduction
If your payout is less than $100 β fixed fine of $10 If your payout is more than $100 β fixed fine of 10% of the payout for the order where violation was found.
βοΈ Closing an order without actually completing it β Payout less than $100 - fixed $20, Payout more than $100 - fixed -20% from the payout
βοΈ Refund due to PRO's fault β Payout less than $100 - fixed $20, Payout more than $100 - fixed -20% from the payout
βοΈ Providing inappropriate/invalid/absence of screenshots β Payout less than $100 - fixed $20, Payout more than $100 - fixed -20% from the payout
For absence of screenshots, each inappropriate or invalid screenshot that was attached after the order completion β Payout less than $100 - fixed $20, Payout more than $100 - fixed -20% from the payout
βοΈ Using the client's account for purposes not tied to the order completion β Payout less than $100 - fixed $10, Payout more than $100 - fixed -10% from the payout
βοΈ Being rude or disrespectful to clients β Payout less than $100 - fixed $10, Payout more than $100 - fixed -10% from the payout
βοΈ Negative feedback lower than 4 stars from the client due to the poor player's performance β Payout less than $100 - fixed $10, Payout more than $100 - fixed -10% from the payout
βοΈ Not using VPN or using it incorrectly β Payout less than $100 - fixed $20, Payout more than $100 - fixed -20% from the payout
βοΈ Not using game sessions functionality or using it incorrectly β Payout less than $100 - fixed $10, Payout more than $100 - fixed -10% from the payout
LFCarry conducts quality checks to ensure orders comply with our rules. We may apply custom fines during such checks for the violations, such as: Bad communication, unclear timings of the next session, etc. Stay updated on our Discord for such announcements.
Selling additional service
It is an excellent opportunity to earn more because you will receive a stable 50% of the order's price bonus for every order you sell and complete. Moreover, each sold order will go directly to you!
- Find out the client's needs - does he like PVP or enjoy PvE? Does he collect items, or is he focused on the meta only? When you understand the client's needs and playstyle, it is easier to offer the right service.
- Make personal contact with the client - Ρommunicate briefly and politely, consider the client's schedule and wishes. A pleasant image for the win!
- Ask yourself what meta the client is missing? What can bring more joy from the game? What will make him stronger?
- Think about what you can add to the current order? What would be more useful to do together? For example, a customer purchased a raid armor set. Since we are already heading into a raid, raid weapons or triumphs might be good suggestions.
- Think about popular products that other customers are buying. Does the client have them?
- Feel free to ask questions. What do you expect from the game? What is your goal? What result do you expect from the current order? Sometimes a client purchases a weapon to be more assertive in PVP, but it won't work without a proper build.
β If you're struggling to create a payment link, you can ask Emily in order chat to create it or contact support team.
β It's forbidden to offering any discounts. All order prices must be according to the offer on the website.
Guide:
After pays via your link. You can track your own sales using the following link.
Don't forget to contact supports to get your additional payout.
Also, you can ask support for a payment link by sending a message in a similar format:
Β«Please, generate a payment link for $70 GoS x 3 runs (your nickname)Β»
β Keep in mind: all the prices that you're giving to the client should match the prices on our site.
- Proceed to your LFCarry.com personal space.
- Proceed to the "Main Site" tab.
- Find the services you need and add them to your cart.
- Proceed to the cart and scroll down the page to the "Check out" button.
- Click the button and copy the "Cross Sale link".
- Share the link with the customer. Contact support team, the team will assign this order to you and fix your payout to 50/50 ratio.
After pays via your link. You can track your own sales using the following link.
Don't forget to contact supports to get your additional payout.
Also, you can ask support for a payment link by sending a message in a similar format:
Β«Please, generate a payment link for $70 GoS x 3 runs (your nickname)Β»
β Keep in mind: all the prices that you're giving to the client should match the prices on our site.
Here's scripts which you can use in time of contact with a client:
- Would you like to beat another raid? I can provide it for you since I've already had a reliable team.
- Hey! I've noticed that the Lament is missing in your collection. Despite the swords' nerf, it is still the meta. You will easily slain bosses and enjoy his combos - it's just fun to play with. If you want, I can get it. Message me, and I will create a payment link! (Do not worry, LFCarry.com approved)
- Hello! You've mentioned that you bought the Lady Death to do more damage. It's the right choice, but as a pro player, I must inform you - you have a build for Auto Rifles, not SMG. In that case, you won't unleash the Lady Death's full potential. This exotic will boost your damage for sure, but it would be useful to change your gear set items and backpack to achieve the goal. Mask and chest are fine, by the way. If you want, I can suggest a build, explain its features and easily add it to the order. Or maybe you already have a custom build in mind?
- Hello! I have successfully completed your order - please check your Trials rewards. Are you planning to order Flawless next week? I can pre-order it now, so you avoid the Friday queues. Just let me know, and I will set everything up!
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