The role of communication can hardly be overestimated, it impacts how a client perceives our service, his comfort, and the transparency with which events during orders occur.

The better you communicate, the greater the probability that a client will leave you a tip, will select you as a favorite player.

❗ Always keep the client updated on the progress.
We ask you to give clear deadlines, meaning phrases like 'later', 'tomorrow', 'next week' are prohibited.

Rules:

• We forbid exchanging personal contact details with clients in any way and communicating with a client on other platforms and services outside of our own, as well as in-game communication after completing an order.
• It is forbidden to discuss order prices with clients, personal life, and payment questions. This applies to streams as well.
• It is forbidden to request a client to confirm order completion prior to its factual completion.
• It is forbidden to insult or be rude to a client. Interactions with you should yield positive emotions.
• You must maintain a high level of communication with clients (give updates, notify them about when you're going offline, give clear deadlines and timeframes, etc.)
• It is strictly prohibited to mention the possibility of a refund to your clients. If any unpleasant situation arises, please ask your clients to contact our support team. If the client makes a refund after that, the same amount will be deducted from your balance.
• Notify the client about the next session's time with a specified timing, and provide updates about order progress after each session.
• Inform the client if you're going to sleep or will be unavailable for some time in the chat.

Recommendations:

• You will communicate in English. Don't be shy to utilize Google Translate and Grammarly (a service which helps fix mistakes). The better you and your client understand each other, the stronger your connection will be.
• Try not to use the word sir when addressing a client and other gender references. Instead, you can ask for the client's name and address them by their first name, or try to phrase sentences in such a way that you don't need to use the address.
• Be kind, don't argue, don't complain, as that will be seen as toxic. A client sees you as a professional player, don't disappoint him

We can remove you from an order or block your account on the platform for gross violations of these rules. We reserve the right to refuse to pay for orders completed with a violation.

❗ If the client does not respond for more than 60 minutes, please contact support.
Be sure to specify the order number and describe the request. We will give you an additional order slot for you and contact the customer.